Brad Wilks


Switching claims processing vendors


Healthcare insurance company uses a vendor to process customer contacts for medical claims. It has chosen to switch vendors. The new vendor required changes to the current software.


The requirements were unclear and the project had languished for several months going back and forth on between development the project. I was brought in to move the project forward.

  1. Working with solutioning team we set aside several weeks to give ourselves time to create
Solution provided:

Case Study 1


Case Study 1

Case studies of various projects Brad has worked on.