Brad Wilks

Case:

Switching claims processing vendors

Background

Healthcare insurance company uses a vendor to process customer contacts for medical claims. It has chosen to switch vendors. The new vendor required changes to the current software.

Problem/Challenge:

The requirements were unclear and the project had languished for several months going back and forth on between development the project. I was brought in to move the project forward.

Steps:
  1. Working with solutioning team we set aside several weeks to give ourselves time to create
Solution provided:

Case Study 1

Benefit:

Case Study 1

Case studies of various projects Brad has worked on.